Refund and Returns Policy
We offer a 14-day return policy, allowing you to request a return within 14 days of receiving your item. To qualify for a return, the item must be in its original condition—unworn or unused, with tags attached, and in its original packaging. A receipt or proof of purchase is also required.
To initiate a return, please contact us at info@nootastationeryhouse.com. If your return is approved, we will provide a return shipping label along with detailed instructions on how to return your package. Please note that returns sent without prior authorization will not be accepted.
For any inquiries related to returns, feel free to reach out to us at the same email address.
Damages and Issues
Upon receiving your order, please inspect it immediately. If the item is defective, damaged, or incorrect, contact us right away so we can address the issue promptly.
Exceptions / Non-Returnable Items
Certain items are not eligible for return, including perishable goods (e.g., food, flowers, plants), custom or personalized products, and personal care items (e.g., beauty products). Additionally, we do not accept returns for hazardous materials, flammable liquids, or gases. If you have any questions or concerns about a specific item, please contact us.
Please note that sale items and gift cards are non-returnable.
Exchanges
The quickest way to receive a replacement item is to return the original item and place a new order once the return is approved.
Refunds
Once we have received and inspected your returned item, we will notify you regarding the status of your refund. If approved, the refund will be processed automatically to your original payment method. Please be aware that it may take some time for your bank or credit card provider to process and post the refund.